Please note that air-conditioned rentals do not necessarily have air conditioning in all rooms/bedrooms. See specification under the individual rental’s distribution of rooms.
Arrival and departure
Arrival from 4 pm (some holiday homes from 7 pm). By arrival later than at 4 pm and in case of delay, the tenants shall inform Provacances or the owner or his representative. Departure shall occur before 10 am.
Always remember to close and lock gate, doors, windows, and shutters before leaving the house. Gate, front door, windows, and shutters should also be closed at the rear of the house when staying at the pool area, and at night.
In large parts of southern France barbeques are forbidden because of strong wind and drought. Especially open fire barbecue. Respect those instructions. Otherwise you can be heavily fined.
The size of the beds can vary greatly, but will often be smaller than Scandinavian standard beds. Do not expect the mattresses to be the same standard as at home. The holiday homes are equipped with duvets/blankets and pillows.
Defects and complaints
If the tenant upon arrival finds insufficient cleaning, damage to or defects of the holiday home, the tenant is obliged to file a complaint immediately, as the holiday home will otherwise be considered handed over to the tenant without any deficiencies and the tenant will lose the right to claim the defect.
Complaints regarding cleaning shall be reported immediately on the day of arrival. Complaints regarding damages or defects shall be reported as soon as possible and no later than 48 hours from the beginning of the rental period or immediately after the finding of the defect or damage. Complaints shall be directed to the contact person AND PROVACANCES at firstname.lastname@example.org or tel. 0045 96 70 60 00.
If the tenant fails to address a complaint to PROVACANCES during the rental period, the tenant will lose the right to claim compensation afterwards.
In the event of a complaint, the tenant shall grant PROVACANCES a reasonable time limit to rectify any errors, damages or defects.
If the tenant chooses to leave the holiday home before the end of the rental period, without prior agreement with Provacances, it is at the tenant's own expense and risk. The tenant risks not being able to terminate the rental agreement and risks losing the right for compensation, if the tenant makes it impossible for PROVACANCES to remedy or rectify any damage or to offer a relocation to a different holiday home.
If, in the tenant's opinion, the complaint reported has not been satisfactorily resolved during the rental period, the complaint must be submitted in writing to PROVACANCES no later than 14 days after the end of the rental period for further processing. Written complaints shall be directed to email@example.com.
In the event of a dispute, the court in Kolding, Denmark, alone has jurisdiction.