Nice to know

Arrival and departure

Arrival from 4 pm (some holiday homes from 7 pm). By arrival later than at 4 pm and in case of delay, the tenants shall inform Provacances or the owner or his representative. Departure shall occur before 10 am.

Protection sheets

If the mattresses are protected by protection sheets, those shall remain clean. Therefore, it is not allowed to use the protection sheets as sheets.

Barbecue

In large parts of southern France barbeques are forbidden because of strong wind and drought. Especially open fire barbecue. Respect those instructions. Otherwise you can be heavily fined.

Internet connections

We cannot guarantee that the internet connection works. We are experiencing periods of unstable internet connections in the Mediterranean area. On holiday residences the network may easily be overloaded by many users and falling outs may frequently occur. If you are depending on having an internet connection (for work etc.), we recommend you to buy a pre-paid broadband internet access.

Linen and towel rental

Unless otherwise stated, linen and towels will not be changed during your stay. Off course the tenants are welcome to wash and change as they please. Remember to bring your own household linen (dishcloths, dishtowels, napkins etc.).

Towels for outdoor use

Unless otherwise stated, the tenants must bring their own towels for outdoor use.

Complaints

It rests with the tenants immediately to contact the contact person and Provacances about damages or defects.

Pool

The tenants are responsible for the correct use of the security system at the pool (alarm system). Children at the swimming pool shall always be under surveillance of adults. Supervision of children at the swimming pool is only the tenant’s responsibility. The security system shall only be seen as a supplement and can never replace the adult's surveillance of the children

Please REMEMBER to switch of the lights in the pool during the night. Otherwise the pool will be invaded by insects that will block the pool filter. This leads to the fact that the pool will not be cleaned properly and then you risk not to be able to use the pool. Sun lotion that has not been absorbed properly by the skin can also block the filter. Therefore it is important to apply the lotion at least ½ hour before using the pool.

Pool heating

Heat pump: During normal weather and wind conditions, the pool can be heated to maximum 25-27 degrees outside the high season. However, please note that the pool temperature is dependent on the weather. If the days and especially the nights are cold, rainy and windy, it may be difficult to achieve the maximum pool temperature. The pool can typically be heated +7 degrees above normal water temperature.

Please note that some pools are heated with solar panels. Here the temperature will typically be somewhere between 20 and 27 degrees in the period April to October - depending on the sun.

Beds

The size of the beds can vary greatly, but will often be smaller than Scandinavian standard beds. Do not expect the mattresses to be the same standard as at home. The holiday homes are equipped with duvets/blankets and pillows.

Septic tank

Most of our holiday homes have a septic tank. It is therefore forbidden to throw tampons, sanitary towels, wipes, cigarettes etc. into the toilets, as it will stop the drain.

To avoid theft

Always remember to close and lock gate, doors, windows, and shutters before leaving the house. Gate, front door, windows, and shutters should also be closed at the rear of the house when staying at the pool area, and at night.

Garbage bags

Remember to empty all garbage bags during your stay and before departure. If the dustcart doesn’t pass the house there are public containers can be found at the road near the house.

Noise

For those of our villas situated in residential areas, we expect from our clients to show common respect and courtesy. For example it is not acceptable with noise late in the evening.

Size

The size of the holiday home is based on the owner’s information. In most cases it is the interior measures.

How to access

Many of our holiday homes are situated on sloping grounds. It can there for be difficult to access. These holiday homes are not fitted for walking disabled people.

Smoking

In respect of the owner, other tenants, furniture etc., we kindly ask you only to smoke outside.

Gas bottles

If the gas bottle for the barbecue runs out of gas, it is the customer's own responsibility to acquire a new bottle. The empty bottle can be "switched" to a new one at most petrol stations, in supermarkets and in hobby stores (Bricolage, Castorama, Leroy Merlin, Bricomart ..).