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Holiday house in Vaison-la-Romaine (84.123)

Anonymous - Hinnerup (Denmark) Several families/generations
Monday 24 Jul 2017
Interior of the accommodation 4
Atmosphere 4
Equipment/facilities 4
Cleanliness 4
Bath- and toilet facilities 4
Kitchen 4
Pool 5
Other outdoor facilities 5
Satisfaction is rated on a scale of 1 to 5, 1 being worst and 5 being best
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The house's location is stunning with beautiful views of the countryside, the city and Mont Ventoux. The various terraces and outdoor dining areas with both sun and shade made it easy to stay outdoors throughout the day. The pool was lovely and the house's biggest asset beyond the location.
On arrival there was quite messy around the pool with water hoses and tools to clean the pool as well as a large water hose was on the one terrace. It would have been nice if it had been cleaned up a little more. On departure, there was a deduction of € 50, - for electricity consumption. It was not clear from the contract that electricity should be settled on site, which we consider to be a fault on the part of Provacances, as all direct payments on departure should have been stated in the contract. Therefore, we believe Provacances should refund us the 50, - € and beyond, this was stated in the contract for this house.
Provacances' comments:
Dear Lise, Yes, by a mistake it wasn´t mentioned in the contract that the consumption of electricity should be settled at departure. We will refund you the 50 EUR. Regarding the mess at the pool at your arrival, I assume that it was the pool man who hasn´t finished the work yet.
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