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FAQ

Typical questions when booking

 

How do you book?

Today most people book online on our site. Alternatively you can send an e-mail with the following information: home reference number, period, name and address, fixed and mobile number, number of adults and children, the age of each child and any wishes you might have. You can also call us at: +45 96 70 60 00. Our opening hours are from Monday to Thursday: 8.30am to 3pm, Friday: 8.30am to 2pm, Saturday closed (except open for arrivals), and Sunday closed.

Secure online payments

We understand security is a very serious concern for online payments and that is why all payment and sensitive payment information is protected by the ePay Payment System.

Instant confirmation or confirmation within 24/48 hours?

Most of our holiday homes in the area of Provence-Côte d’Azur can be ordered online followed by instant confirmation. In other areas most bookings will be confirmed within 24/48 hours, but we aim to ensure that the booking calendar is 100% updated. It appears on the site for each holiday home whether there is instant confirmation or not.

Can I change or cancel my order?

When you make a booking on our site, it is binding. However, you will always have 3 days to regret your booking without any costs, if this happens more than 6 weeks before arrival. Do you have modifications or want to cancel your booking, you can send an e-mail to info@provacances.dk or call +45 96 70 60 00. By modification or annulment more than 3 days after the booking has been made, we refer to the rental conditions. 

Payment of the holiday home?

You can either pay by bank transfer or by credit card online. The amount is paid in 2 rates. The 1st rate/deposit is due 4 days after the order has been done. The 1st rate represents 30% of the rental amount. The balance is due 6 weeks before arrival.

When ordering less than 6 weeks before arrival, the full amount is due along with the booking. When we have received the full amount, we will send you the voucher.

Bank details:

Swiftcode/BIC: DABADKKK.
IBAN: DK7030004800272939
Bank: Danske Bank A/S
Holmens Kanal 2-12
1092 København K, Denmark
Name of account: PROVACANCES, Sjællandsgade 10 B, 7100 Vejle, Denmark.

Can a group of young people book a holiday home?

Provacances does not accept groups of youngsters with an average age below 30. Provacances has the right to cancel the booking without any refund if the guests are in fact a group of youngsters. Families with children are of course welcome to rent a holiday home.

In some cases we can with the owner’s acceptance allow groups of young people. In such cases we will charge a higher amount for the security deposit. If you have any questions please send an e-mail to info@provacances.dk.

Security deposit?

A security deposit is required for all rentals. The security deposit covers any damage to the property during your stay or insufficient final cleaning. In case of an additional consumption charge, the security deposit also serves as a guarantee for payment of consumption.

When do I pay the security deposit?

The security deposit must be paid along with the second payment for the holiday home. The second payment is due 6 weeks before arrival. For last-minute bookings, the security deposit is settled along with the full rental amount at the time of the reservation.

When do I get my security deposit back?

The security deposit will be refunded no later than three weeks after the rental period ends. Deductions for any damages, inadequate cleaning, or additional consumption costs will be applied before the refund. If deductions exceed the deposit amount, the excess will be invoiced.

Tourist tax?

Local authorities in France levy a tourist tax on visitors to the country. Typically, an amount per person per day is charged. The amount varies widely and can range from €1.5 to €6 per person per day. However, in most places, children under the age of 18 are exempt from this tax. The tourist tax is either collected on site or invoiced before or after the rental.

How am I covered if Provacances goes bankrupt?

When paying with an international card (Mastercard/Visa), the payment service provider (Nets, Teller, Bambora etc) is liable for the payment and your loss is thus covered.