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FAQ

Typical questions when booking

 

How do you book?

Today most people book online on our site. Alternatively you can send an e-mail with the following information: home reference number, period, name and address, fixed and mobile number, number of adults and children, the age of each child and any wishes you might have. You can also call us at: +45 96 70 60 00. Our opening hours are from Monday to Thursday: 8.30am to 3pm, Friday: 8.30am to 2pm, Saturday closed (except open for arrivals), and Sunday closed.

Secure online payments

We understand security is a very serious concern for online payments and that is why all payment and sensitive payment information is protected by the ePay Payment System.

Instant confirmation or confirmation within 24/48 hours?

Most of our holiday homes in the area of Provence-Côte d’Azur can be ordered online followed by instant confirmation. In other areas most bookings will be confirmed within 24/48 hours, but we aim to ensure that the booking calendar is 100% updated. It appears on the site for each holiday home whether there is instant confirmation or not.

Can I change or cancel my order?

When you make a booking on our site, it is binding. However, you will always have 3 days to regret your booking without any costs, if this happens more than 6 weeks before arrival. Do you have modifications or want to cancel your booking, you can send an e-mail to info@provacances.dk or call +45 96 70 60 00. By modification or annulment more than 3 days after the booking has been made, we refer to the rental conditions. 

Payment of the holiday home?

You can either pay by bank transfer or by credit card online. The amount is paid in 2 rates. The 1st rate/deposit is due 4 days after the order has been done. The 1st rate represents 30% of the rental amount. The balance is due 6 weeks before arrival.

When ordering less than 6 weeks before arrival, the full amount is due along with the booking. When we have received the full amount, we will send you the voucher.

Bank details:

Swiftcode/BIC: DABADKKK.
IBAN: DK7030004800272939
Bank: Danske Bank A/S
Holmens Kanal 2-12
1092 København K, Denmark
Name of account: PROVACANCES, Sjællandsgade 10 B, 7100 Vejle, Denmark.

Can a group of young people book a holiday home?

Provacances does not accept groups of youngsters with an average age below 30. Provacances has the right to cancel the booking without any refund if the guests are in fact a group of youngsters. Families with children are of course welcome to rent a holiday home.

In some cases we can with the owner’s acceptance allow groups of young people. In such cases we will charge a higher amount for the security deposit. If you have any questions please send an e-mail to info@provacances.dk.

Security deposit?

To cover any damages to the property during your stay. In case of additional consumption charge, the security deposit also serves as a guarantee for payment of consumption.

When and how do I pay the security deposit?

A security deposit is required for all rentals. At most of our properties, the security deposit shall be paid to Provacances by credit card, cash or check. The security deposit is due 6 weeks before arrival along with the balance.

For some properties in France the security deposit must be paid by check or in cash to the owner upon arrival.

When do I get my security deposit back?

The deposit can be credited the client up to 14 days after the end of the rental period. If you have paid in cash, we please ask you to send us your credit card information, so that we can return the amount as quickly as possible after the end of your stay.

If you have paid the security deposit to the owner or contact person in cash upon your arrival, it will be returned to you at the end of your stay. If this for some reason is not possible, the amount will be returned to you by bank transfer. In such a case it will be useful locally to deliver IBAN and SWIFT numbers to your account.

Tourist tax?

This tax is determined by the local authorities and can vary from 1,5 € to 6 € per person per day. In most places, however, children under the age of 18 are exempt from this tax.

However, for most of our holiday homes this tax is included in the rental amount. At certain holiday homes you will be charged on spot or through billing either before or after your stay. This will of course be pointed out on the page of each holiday home under “practical info” and in the rental agreement.

How am I covered if Provacances goes bankrupt?

When paying with an international card (Mastercard/Visa), the payment service provider (Nets, Teller, Bambora etc) is liable for the payment and your loss is thus covered.