Rental Conditions

Security deposit

A security deposit is required for all furnished rentals. The amount is individual for the different houses. At most of our holiday houses, the security deposit shall be paid to Provacances by credit card or cheque. The deposit can be credited the client up to 14 days after the end of the rental period. If paid by cheque, the cheque will be returned 30 days after the end of the rental period. At some houses the security deposit shall be given to the owner or his representative when the tenant arrive at the holiday house, and shall be returned at the end of his stay in exchange for payment of charges, as well as any damages to the property.

Charges

In most cases electricity, water and gas is included in the rental amount. You can see on our web site and on your invoice if you have to pay for consumption seperately. Eventual tourist tax has to be settled with the owner at departure. The tourist tax is only being collected by few owners and range from 0,3 – 2 EUR/ person /day.

Arrival and departure

Arrival at 4 pm (some holiday homes from 5-7 pm). If the tenants expect to arrive later than at 4 pm, the tenants shall inform Provacances about the exact arrival time two days before arrival. In case of delay the tenants shall inform the owner or his representative. Provacances is not responsible if the tenants due to delay can not enter the holiday home the first day. The address of the holiday house will be send about 4 weeks before arrival. Departure shall occur before 10 am. The tenants shall inform the owner or his representative about the expected departure time, in order to assure the key delivery and the inspection.

Our responsibilities

We function as an agent and are therefore responsible for bringing about a contact between the tenants and the owner of the holiday home. The agent’s liability is limited to damages/losses caused intentionally or by gross negligence.

Our information is based on our viewing of the holiday homes and areas and from information from the owners. We do our outmost to be correct and objective in its information, but as catalogues and price list are produced app. 1 year before entering the rental agreement there can be change to which we have no knowledge and which we can not be hold responsible for.

In case of breach of contract from the owner of the holiday home, error in forwarding, wrong information or similar we reserve the right to either pay back the rental amount or replace the holiday home with another (of same standing, capacity etc.).

We are not liable for any changes which do not affect the holiday home directly (e.g. swimming possibilities at the beach, shops etc., road and building construction, environmental damage etc.) We are not responsible for the failure or breakdown of any of the holiday homes installation, for the blocking of drains and sewage systems or for the presence of insects or other pests. We reserve the right to make amendments without prior notice in case of misprint.

Reservation

Reservation can be done verbally, by letter, fax e-mail or on-line booking on www.provacances.co.uk. The reservation is binding.

Cancellation

In the event of cancellation, the following table is applicable:

Your cancel more than 6 weeks before your arrival: Cancellation expenses amount to 25 % of the cost price + 4 % insurance.

You cancel between less than 6 weeks before your arrival: Cancellation expenses amount 100 % of the rental price.

The reception date of the notice determine the rate to apply. Regardless of the reason for the cancellation, the tenants shall give notice to Provacances by registered mail, return receipt requested. Any tenant who fails to give notice to Provacances shall be required to pay the entire balance.

The tenants have at entering the rental agreement 3 days to regret without any costs.

Prices

Provacances cannot change any price that occurs on the rental agreement, reserving the right to increase prices in case of any errors. The prices can be changed without warning in case of changes of the rate of exchange. All prices are the price per week for the whole holiday house and are always given in EURO.

Payment

Any reservation of a furnished rental must be accompanied by a down payment on 25 % of the total cost + 4 % insurance of the equal amount. Payment per cheque or bank transfer or credit card. (VISA, Master Card or Euro Card. By foreign credit cards we charge extra 1,9 % of the amount.

The balance due has to be paid to Provacances 6 weeks before the beginning of the rental. In the event of non-respect of this lapse of time, your hiring could automatically be cancelled without notice.

Cancellation/Illness insurance

The cancellation /Illness insurance is 4 % of the total rental price and is obligatory. Payment shall be accompanied with the down payment.

The insurance covers in case of death, acute illness, seriously accident, fire or burglary that hits the tenant or travel companion, the persons concerned wife, husband, children, brothers and sisters, or parents and shall by notified to Provacances latest at 12 pm on the day before the rentals beginning. If those conditions are fulfilled the total amount with a reduction of the 4 % insurance amount will be refunded to the tenant. Documentation for any cancellation (medical certificate etc.) shall be send to Provacances by registered mail within 48 hours of the beginning of the rental.

Capacity of holiday home

The number of individuals provided in the agreement may not be exceeded without agreement with Provacances. Children/babies (from age 10 months) always count as persons in the capacity. Every useful event (wedding, receptions, birthdays…) must have the agreement of the owner. Tenants are not allowed to bring in additional beds. Similarly, setting up tents or parking trailers in the garden is prohibited. If those rules are not respected and the owner note that the capacity is exceeded it is the owner’s right, without any warning, to cancel the rental agreement and turn out all tenants. The tenants are in this case not entitled to any compensation.

Pets

At some of our accommodations it is possible/allowed to bring along pets. This has to be specified in the contract. When pets are brought along the accommodation has to be left without traces of the pet even if the final cleaning is included or the tenant has paid the final cleaning (e.g. thorough vacuum-cleaning during the stay as well as at the departure).

Tenant’s obligations

The tenants shall notify Provacances or the owner of the exact date and the approximate time of his arrival. In case of delay, notice shall be given to the owner.

The tenant s shall return the holiday home in perfectly and clean condition. If this is not done, the tenant shall be billed the cost of repairs or cleaning. Eventually damages shall be notified to the owner or Provacances.

At many rentals final cleaning can be ordered. If ordered, it is the tenant’s obligation to: tidy up the house, wash the dishes, empty the garbage bags, clean the refrigerator and owen and clean up during his stay. Final cleaning includes 2-8 hours cleaning, dependence of the house size. Any necessary cleaning besides this will be charged. At linen rental, all linen shall be left in the same room.

At entering the rental agreement the tenant declares that the tenants will not make any claims against Provacances and the owner, in case of personal damages on the property and the use of swimming pool. We hereby notice that supervision of the swimming pool is the tenant’s responsibility.

The security deposit shall be returned after the rental period if the house is left in a proper an undamaged condition. The tenant’s responsibility for damages etc. is preserved even though it exceeds the amount for the paid security deposit.

The tenant is liable for eventual theft, damage or loss of personal effects in case of failure or breakdown of any of the holiday homes installation, theft etc.

Complaints

Any claims in connection with the rental property has to be made within 48 hours of occupying the premises, and informed by telephone, e-mail or letter to the owner/Provacances.

In the event of a dispute, the court in Vejle, Denmark, alone has jurisdiction.

In general

Since this rental is made solely on a seasonal basis, the tenant undertakes to vacate the premises upon the date provided in the agreement. More over, the tenant’s domicile is his address as indicated in this agreement.

Force majeure

The tenant still has to pay the full rental amount in case of force majeure (accidents, strikes, lock outs, nature catastrophes, war, epidemic diseases etc.) that makes it impossible to fulfil the rental agreement. This is also the case regarding the personal situation at the tenants. Provacances can cancel the agreement if the holiday home due to force majeure is not disposed to the tenants.